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About

Infrastructure-minded support with calm execution.

I am a Technical Hosting Support Engineer with a foundation in Computer and Network Engineering and a Bachelor of Electrical Engineering background. My work sits at the practical intersection of hosting operations, network fundamentals, Linux-based troubleshooting, and customer support.

I enjoy solving problems where infrastructure details matter: DNS records, SSL behavior, website migration, email delivery, control panels, server configuration, and WordPress hosting. I bring a support mindset that values clarity, ownership, and reliable communication.

My academic and research experience in electrical engineering also shaped the way I approach systems: measure carefully, isolate the failure point, communicate findings, and improve the process for the next incident.

Experience

Support, infrastructure, and engineering practice.

A timeline of hosting support, customer operations, research leadership, power systems exposure, and network engineering foundations.

Current

Technical Hosting Support Engineer · Hosting.com / World Host Group

Provide technical support for hosting environments, helping customers resolve website, server, DNS, email, WordPress, and control panel issues.

  • Troubleshoot web hosting issues across customer-facing and infrastructure-facing workflows.
  • Support hosting operations involving DNS, SSL, migrations, email hosting, WordPress, cPanel, and server administration.
  • Translate technical findings into clear customer communication for faster resolution and better trust.
LinuxcPanelDNSSSLWordPressEmail Hosting

Previous

Head of Research Division · Instrumentation and Energy Research Community

Led research activity around instrumentation, energy systems, and engineering projects during university involvement.

  • Coordinated research direction and technical collaboration for energy and instrumentation topics.
  • Developed project discipline through documentation, experimentation, and technical review.
  • Connected engineering theory with practical systems and measurable outcomes.
ResearchInstrumentationEnergy SystemsTechnical Leadership

Previous

Engineering Experience · PLN Nusantara Power Services

Gained exposure to power services operations and electrical engineering practices in an industrial environment.

  • Observed practical engineering workflows in power-related operational settings.
  • Built familiarity with reliability, safety, and systems thinking in infrastructure environments.
  • Strengthened the electrical engineering perspective behind later technical support work.
Electrical EngineeringPower SystemsOperations

Previous

Network Engineering Experience · PT Telkom Akses

Developed early network infrastructure exposure through telecommunications and access network work.

  • Built practical awareness of network access infrastructure and field-oriented troubleshooting.
  • Connected Computer and Network Engineering education with real telecommunications environments.
  • Developed the networking fundamentals that support hosting and infrastructure troubleshooting.
NetworkingTelecommunicationsInfrastructure

Skills

Tools and operating areas for hosting support.

A practical skill set for web hosting companies, infrastructure teams, and customer-facing technical support environments.

Hosting Infrastructure
Linux Administration
cPanel
WHMCS
DNS Management
Email Hosting
WordPress
Technical Troubleshooting
Customer Support
Network Fundamentals
Server Administration
Web Hosting
Website Migration
SSL Management
Remote Technical Support
Hosting Operations
Infrastructure Support

Education

Engineering roots for infrastructure work.

Bachelor of Electrical Engineering

Universitas Airlangga

Electrical engineering foundation with project exposure across energy systems, instrumentation, and applied technical research.

Computer and Network Engineering

SMK Telkom Malang

Early technical foundation in networking, computer systems, and infrastructure-oriented troubleshooting.